How to Use the Travel Advisor Portal
Research, Quote, and Book tours/cruises/packages
Search our Online Reservation System – here, you can easily identify all vacations open for sale, the cost based on travel date, and get pricing for small groups, private touring and more. You’ll also be able to view Itineraries with full details, maps, and T&Cs, which are easily emailed to your client with just one click to “spark” interest! You can even make your booking completely online for reservations up to 7 people!
Make Payments and Add or Revise Information to an Existing Booking
Visit Booking Management, supply an invoice #, and in minutes you can:
- Make or revise a payment
- Add excursions
- Review Guest Information
- Access eDocuments (note, printed documents no longer available for all future Globus family of brands vacations)
Additionally, you can download separate client and advisor invoices and even access your client’s travel packet!
What can you do through our Online Chat Feature
Have a specific question? Feel free to use our Online Chat Feature with any questions or comments. The button will be orange when our team is active and grey when the team isn’t available.
This can be accessed from any page on the Travel Advisor Portal, and can help with things like:
- Extra nights, transfers, tour requests
- Quick tour quotes (quotes for multiple departures/tours need to be done via email or phone)
- Tour availability and refund status
- General TAP/itinerary questions and more!
What can’t be done via chat?
- Add airfare
- Make payments
- On tour questions
- Date change for land-only departures
Reservations
Phone: 800.268.1639
Hours: Monday-Friday 7am - 6pm, Saturday 7:00 am – 3:30 pm (Mountain Time) Closed Sunday.
CALL CENTER 2025 HOLIDAY DATES
January 1, 2025
May 26, 2025
July 4, 2025
September 1, 2025
November 27 & 28, 2025
December 25, 2025
Groups
You have eight or more individuals who want to travel together. Contact our groups department so that we can take extra special care of you.
Phone: 800.268.1639
Hours: Monday-Friday 7am - 6pm, Saturday 7:00 am – 2:30 pm (Mountain Time) Closed Sunday.
Technical Assistance
Having technical difficulties? Give us a shout, we've got U.
Phone: 800.647.4522
E-mail: [email protected]
Hours: Monday-Friday 7am - 6pm, Saturday 7:00 am – 2:30 pm (Mountain Time) Closed Sunday.
Sales Team
For questions on co-op advertising, more details on advisor programs, co-branding or general sales and marketing. Please contact your local Sales team.
Phone: 888.268.1928
Hours: Monday-Friday, 8:00am - 5:00pm
Tour Revenue
For any payment enquiries or questions please contact our Tour Revenue team.
E-mail: [email protected]Mailing Address
Mail questions and comments to:
Globus family of brands
3280 Bloor St. W, 11th Floor, Suite 1140
Toronto, ON M8X 2X3
Please do not send tour correspondence with tour payments.